Product Warranty

For all products, excluding Accommodative, Advantage and Platinum Brace, Workmanship and defects in material are guaranteed for six (6) months from the original ship date.

For Accommodative products, Advantage and Platinum Brace, workmanship and defects in material are guaranteed for three (3) months from the original ship date.

Orthoses shells (excluding TL and Accommodative products) are guaranteed for life against breakage. TL products are guaranteed against breakage for one (1) year.

Competitor Shells are not guaranteed.

Repairs and Adjustments

All Health and grinding adjustments will be at no charge within the warranty period.

Items added during the warranty period will be subject to charge.

PAL reserves the right to limit the adjustments available on Competitor devices.

Returns

All orthoses are fabricated to a prescription and cannot be returned for credit; however, PAL will advise you on specific adjustments.

Cancelled Order Charges

Additional Charges

There may be additional charges to the client for the following special requests:

Call 800.223.2957 or email us to with any warranty questions!

Patient Warranty Safe & Sound

Safe & Sound is a comprehensive protection program for patients who have been prescribed PAL foot orthoses.  At little or no additional out-of-pocket expense, Safe & Sound covers required repairs and replacements of prescription orthoses for two full years.

PAL guarantees most of its orthoses against breakage (under normal wear) for a lifetime, but Safe & Sound offers an even superior level of protection.  It protects against the cost of repairs or replacements resulting from:

Call 800.223.2957 or email us to purchase a Safe & Sound Warranty for any of your patients today!

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